# Get help

Canonical: https://godspeedmissioncontrol.com/guide/get-help

Look for your message on [Problems while installing](/guide/troubleshooting-install), [Problems after installing](/guide/troubleshooting) and [Known issues](/guide/known-issues) first.

## Where to go

Problems, ideas and questions each have one place. The places on GitHub need a free GitHub account.

- **A problem:** fill in [the bug form](https://github.com/MichaelZelbel/godspeed-mission-control/issues/new/choose) on GitHub, as [Report a problem](#report-a-problem) shows.
- **An idea:** post it in [Ideas](https://github.com/MichaelZelbel/godspeed-mission-control/discussions/categories/ideas) on GitHub. People vote for an idea by clicking the arrow beside it, which shows what is wanted most. If yours is there already, vote for it instead.
- **A question:** ask it in [Q&A](https://github.com/MichaelZelbel/godspeed-mission-control/discussions/categories/q-a) on GitHub, where the answer helps the next person too.
- **No GitHub account:** write to [support@ownward.studio](mailto:support@ownward.studio). Our own Godspeed Mission Control posts it on GitHub for you, without your name or personal details.
- **A problem someone could misuse:** write to [support@ownward.studio](mailto:support@ownward.studio) and nowhere else. It is never posted on GitHub.

## Report a problem

1. Open [the bug form](https://github.com/MichaelZelbel/godspeed-mission-control/issues/new/choose) on GitHub.
2. Say how you installed (Windows, a Mac, Linux, the one-line server or a server without Docker), your system, such as Windows 11, and [your release](/guide/update).
3. Paste the exact message as text, what you did just before, and whether it happens again.
4. Add the health line and the lines from [the log](#collect-the-log), with [private things](#take-out-what-is-private) taken out.

A newer release may already fix it: see what changed at the top of [the README](https://github.com/MichaelZelbel/godspeed-mission-control#readme).

## Collect the log

Copy the last 50 lines or so of the log that fits your problem.

- **Windows, while installing or updating:** `%LOCALAPPDATA%\Godspeed\setup-log.txt`. Press Windows+R, paste the path and press Enter.
- **Windows, the running notebook:** `service-error.log` in `%LOCALAPPDATA%\Godspeed Mission Control State`, or in `%LOCALAPPDATA%\Godspeed Mission Control Full Alpha State` if you installed before 2.0.0-beta.11. If Hermes would not install, `hermes-install-error.log` in the same folder.
- **Mac, while installing or updating:** the last lines in the Terminal window.
- **Mac, the running notebook:** `~/Library/Logs/Godspeed Mission Control/notebook.log`. In Finder, press Shift+Cmd+G and paste the path.
- **Linux, or a server without Docker:** run the line below, with `--user` after `journalctl` if it shows no entries. For a server's web address, use `godspeed-https.service`, or `caddy`.

  ```bash
  journalctl -u godspeed-integrated-notebook.service -n 50
  ```

- **The one-line server:** log in as root and run these in `/opt/godspeed-mission-control`:

  ```bash
  tail -n 50 install.log
  ```

  ```bash
  docker compose logs --tail 50
  ```

Also copy the line your [health address](/guide/check-it-works) shows. It holds no keys.

## Take out what is private

Everything on GitHub is public, including reports posted for you from an e-mail. Before you share a log or a screenshot, search it for `key`, `token`, `password`, `secret` and `invite`, and replace what follows with `REMOVED`.

Never share:

- API keys, AI sign-in codes and your Telegram bot's key
- your password, your recovery code, or a private link that contains `/setup#invite=`
- the setup code: on the one-line server, the line `GODSPEED_SETUP_CODE` in `/opt/godspeed-mission-control/.env`
- the keys under **Connect other assistants** in **Settings**

Never attach these files, which hold keys:

- `provider.json`, and anything else in a `.godspeed` folder
- `auth.json` and `.env` in the folder of [Hermes](/guide/glossary#hermes), the program that runs your assistant
- `/opt/godspeed-mission-control/.env` and `~/.godspeed/device.env`
- a backup

Also remove notes, names and e-mail addresses that a log line quotes.